Account#

You can request a new cloudHPC account using the request form. Accounts are not created automatically: our support team manually checks the information provided in the request, and then either activates the account directly or contacts the applicant for clarification. Approval usually takes a few minutes, but our support team only works during office hours (Rome time zone, CET/CEST), so outside office hours or on public holidays the approval may take longer.

Once your account is activated, the system sends you an email like the one below, containing your credentials to access the platform.

Account security#

Every account is protected by two levels of security: the credentials above are not enough to access your account, as you will also be asked for a further proof of identity. These security levels give you full control over who can access your cloudHPC account. The first level is the password provided by the system when the account is created. You can change it, but every password must follow these rules:

Note

Minimum 7 characters, including lowercase letters (a-z), uppercase letters (A-Z), numbers (0-9) and special characters (.*#@!…). Spaces are not allowed.

Base security level [OTP - One Time Password]#

The base security level requires an OTP (one-time password). After you log in with your username and password, a second password is requested.

This code is a temporary password generated by the system and sent to your registered email address. Check your inbox and enter the code in the OTP window shown above. If you do not receive the email, check your spam folder or contact our support team.

To set up or change the registered email address, open your profile page and update your details.

Note

If two or more people share the account, we recommend using a group email address such as cloudhpc@companyname.com, so that the notifications and OTP codes reach all users.

The OTP is not required every time you log in to cloudHPC. When it is requested depends on several factors:

  • time: a new OTP is requested at regular intervals
  • device: a new OTP is requested when you log in from a new device
  • IP address: a new OTP is requested when you log in from a new IP address

Advanced security level [TFA - Two-Factor Authentication]#

The advanced security level is TFA (two-factor authentication). It is optional for every account and requires an authenticator app such as:

You can enable this option under the Security section of your account. A QR code will appear.

Scan the QR code with your authenticator app, then enter the code shown in the app to confirm the link.

From then on, every time you log in to cloudHPC you will also be asked for the TFA code generated by the app.

Note

This method is more secure than the OTP code, and it makes it harder to share the account among two or more users.

Password reset#

If you lose your password, you can request a password reset. On the login page, click the password reset button and enter the email address registered for your account.

The system will send you an email with a one-time link where you can set a new password. Then go back to the login page and log in with your username and new password.

Billing info#

To learn more about billing information and settings, see the dedicated section.